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DESQA (Disability Employment Services Quality Assurance)

Every year, Advance Personnel are audited by an Independent Quality Assurance Auditing Body against the 12 Disability Services Standards. In 2003 Advance Personnel first achieved Quality Assurance Certification. To maintain this Certification (Accreditation) the Agency undergoes a major audit every 3 years and smaller audits every year. These audits are a way for the Government to make sure we provide a good service to everybody who uses our agency. For Advance Personnel to continue to receive money from the Government we need to make sure we continue to provide a good service and continuously look at ways of improving our services.

What are the Disability Services Standards?

Disability Services Act 1986 provides for a set of guiding standards for the delivery of quality services known as the Disability Services Standards. These 12 standards, in conjunction with the associated objectives for service provision, remain in place today and are underpinned by social justice values. All Australian Government employment service providers delivering Disability Employment Network Services are required to be certified as complying with the standards. 

 There are five main areas that the standards fall into:

·      values and principles (having the right approach)

·      service outcomes (having the right end result)

·      service delivery (having the right organisational processes in place)

·      service management

·      staff recruitment, employment and training (having the right staff).

 

All specialist employment services that get money from the Government to assist people with disability have to follow the 12 Disability Service Standards.