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Disability Services Standards

Full Standards and Policies

STANDARD 1: SERVICE ACCESS

Each person with a disability who is seeking a service has access to a service on the basis of relative need and available resources.

Policy Statement

Any person seeking employment has access to our service on the basis of meeting Commonwealth Government eligibility requirements, relative need and available agency resources.

Our agency outlines rights and responsibilities for services users who request assistance in obtaining and maintaining employment.

Advance Personnel's services are provided in a non-discriminatory manner through objectively determining individual needs.

STANDARD 2: INDIVIDUAL NEEDS

Each person with a disability receives a service that is designed to meet, in the least restrictive way, his or her individual needs and personal goals.

Policy Statement

Advance Personnel's Employment Services assist people with a disability to develop Employment Assistance Plans in order to ensure the required level of support meets the individual's need in preparing for, entering and/or maintaining employment.

STANDARD 3: DECISION MAKING AND CHOICE

Each person with a disability has the opportunity to participate as fully as possible in making decisions about the events and activities of his or her daily life in relation to the service he or she receives.

Policy Statement

All service users of Advance Personnel will be provided with the opportunity to participate in decision making both on an individual and service level. Our agency will ensure service users receive relevant information and be encouraged to make informed decisions about their own career and employment needs. Service users will also be encouraged to participate in the development and evaluation of Advance Personnel's service operations through appropriate mechanisms.

STANDARD 4: PRIVACY, DIGNITY AND CONFIDENTIALITY

Each service recipient's right to privacy, dignity and confidentiality in all aspects of his or her life is recognised and respected.

Policy Statement

Advance Personnel's Privacy Policy for consumers explains how we collect, maintain and distribute personal information.

STANDARD 5: PARTICIPATION AND INTEGRATION

Each person with a disability is supported and encouraged to participate and be involved in the community.

Policy Statement

Advance Personnel assists service users to participate in and/or access employment and community activities in a way which will further enhance inclusion.

STANDARD 6: VALUED STATUS

Each person with a disability has the opportunity to develop and maintain skills and to participate in activities that enable him or her to achieve valued roles in the community.

Policy Statement

Advance Personnel promotes the abilities and skills of all service users in a positive and non-discriminatory manner.

STANDARD 7: COMPLAINTS AND DISPUTES

Each service recipient is encouraged to raise, and have resolved without fear of retribution, any complaints or disputes he or she may have regarding the service provider or the service.

Policy Statement

Advance Personnel believes that service users have a right to complain about the service they are receiving and have the complaint listened to and dealt with through our agency's grievance procedures. The agency encourages regular feedback from people who use our service.

STANDARD 8: SERVICE MANAGEMENT

Each service provider adopts quality management systems and practices that optimise outcomes for service recipients.

Policy Statement

Advance Personnel is committed to providing quality programs through continuous improvement to ensure individual needs are being met.

STANDARD 9: EMPLOYMENT CONDITIONS

Each person with a disability enjoys working conditions comparable to those of the general workforce.

Policy Statement

Advance Personnel negotiates award and industry standard employment for people with a disability in competitive employment.

STANDARD 10: SERVICE RECIPIENT TRAINING AND SUPPORT

The employment opportunities of each person with a disability are optimised by effective and relevant training and support.

Policy Statement

Advance Personnel provides employment preparation, job search, and employment support which are tailored to meet individual needs and progress towards achieving employment outcomes. Advance Personnel reviews program delivery and individual outcomes to ensure that employment assistance is meeting the needs of people with a disability.

STANDARD 11: STAFF RECRUITMENT, EMPLOYMENT AND TRAINING

Each person employed to deliver services to a person with a disability has relevant skills and competencies.

Policy Statement

Advance Personnel's personnel practises ensure that employees have the required skills and competencies to deliver specialist employment services:

• possess values consistent with the anti-discrimination process;
• opportunities for professional development;
• commitment to providing service quality and maintaining high standards of performance.

STANDARD 12: PROTECTION OF HUMAN RIGHTS AND FREEDOM FROM ABUSE

The service provider acts to prevent abuse and neglect and to uphold the legal and human rights of service recipients.

Policy Statement

Advance Personnel ensures the legal and human rights of people with a disability are upheld in relation to the prevention of sexual, physical and emotional abuse within the service.